Tatkal Software Mart ("we", "our", or "us") operates the website tatkalsoftwaremart.com and provides Tatkal booking software products. This Privacy Policy explains how we collect, use, disclose, and protect your information.
Information We Collect
Information You Provide
- Contact information: Name, email address, phone number when you fill our contact form or request support
- Purchase information: Payment details processed through secure payment gateways (we do not store card numbers)
- Support communications: Messages and information you share via WhatsApp or email when seeking support
Software Data (Local Only)
Our Tatkal software products store all IRCTC credentials and passenger data locally on your computer only. This data is encrypted and never transmitted to our servers. We have no access to your IRCTC login credentials or passenger information stored in our software.
Website Analytics
We may collect anonymized data about website visits including pages viewed, time spent, and general geographic location (country/city level) to improve our website. This data does not identify individual users.
How We Use Your Information
- To provide customer support and respond to your inquiries
- To deliver purchased software licenses and updates
- To send important product update notifications (you may opt out)
- To improve our website and software products
- To comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information. All IRCTC credentials and passenger data stored in our software products are encrypted using AES-256 encryption on your local device. We do not have access to this data.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Payment processors to complete transactions (data handled per their privacy policies)
- Law enforcement when required by applicable law
Cookies
Our website may use cookies to improve user experience. You can disable cookies in your browser settings. This may affect some website functionality.
Your Rights
You have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at support@tatkalsoftwaremart.com or via WhatsApp.
Contact Us
For privacy-related questions, contact us at:
- Email: support@tatkalsoftwaremart.com
- WhatsApp: +91 91145 78534
- Website: tatkalsoftwaremart.com/contact
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.